FAQS

All you need to know about motorbike rental
at Good Motors agency

See the FAQ
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Intro

Questions about our rental service?

[Intro]

Questions about our rental service?

Rental terms

Is there a minimum age requirement to be able to rent a motorcycle?

Depending on the engine size of the motorcycle you want to rent from Good Motors Agency, different criteria apply:

  • You must be 28 years old to rent a large engine motorcycle (whose power is greater than 35kW, or 47.5 hp) and hold a license A
  • You must be 18 years old to rent a medium-power motorcycle (whose power does not exceed 35 kW, or 47.5 hp) and hold an A2 license
  • You must also be 18 years old to be able to rent a light motorcycle, and hold an A1 license (also called a 125 license)

Minors with an A1 license cannot rent motorcycles from Good Motors Agency.

Is there a charge if I want to cancel my rental?

It is possible to cancel your reservation free of charge, up to 7 days before the start of the rental. The reservation is then fully refunded, and the amount of the reservation will be returned to you by bank transfer.

If you wish to cancel after this period of 7 days preceding the start date of the rental (impediment, bad weather, etc...) we will then refund you the amount of the reservation only in the form of a credit to be used from your personal space, to be used whenever you want! However, note that in case of cancellation at the last minute (i.e. less than 24 hours before the actual rental start date), you will not be able to claim a credit.

What happens if I return the bike after the scheduled rental end date?

First of all, know that it is possible to extend the duration of the rental once you have started riding your motorcycle. All you have to do is let us know and contact us by phone, or on vroom@goodmotors.agency (we totally understand that you want to make the fun last!)

In the event that you return the motorcycle later than agreed on the rental contract without notifying our team, Good Motors Agency will charge you a late payment penalty.

The bill can quickly increase, so plan the duration of your rental with a little margin, so that you can travel peacefully, and return the bike to us on time!

Can I book the bike for half a day?

We offer a rental service with a minimum rate based on 24 hours. Therefore, it is not possible for you to pay the cost of renting a motorbike for a morning or an afternoon only. You will have to pay the rental amount scheduled for a period of 24 hours. On the other hand, nothing prevents you from returning the motorcycle before this 24 hour period.

If you want to rent a motorcycle for a period longer than 12 days, we offer discounted rates for long term rentals. Do not hesitate to contact us on vroom@goodmotors.agency and we will send you a tailor-made quote!

I made a mistake, is it possible to change my reservation?

It is entirely possible to reduce the desired rental period, as long as you have not yet paid the rental amount.

However, if you want to extend the duration of the rental contract once it has been signed and paid for, you can request an extension by email at vroom@goodmotors.agency and we will get back to you as soon as possible.

How do I rent a motorcycle at Good Motors agency?

Very good question! Here's how our rental service works.

First, go to our site https://goodmotors.agency/

Then select your departure city, and your desired rental dates.

Then select the motorcycle model you like, then fill in the fields indicated. Do not forget to indicate the equipment you would like, as well as any luggage supplements.

That done, let yourself be guided step by step through the reservation process, while still being able to contact us in case of questions!

Identity

What license do you need to drive a 125cc motorcycle?

You can drive a light motorcycle with a B license if you meet the following 2 conditions:

  • You have had a B license for at least 2 years
  • You have completed a 7-hour practical training

To note:

  • If you completed the 3-hour practical training before 2011, you do not need to do the training again.
  • if you obtained your French B license (with A1 equivalent) before March 1980, you are exempt from following the training
  • However, if you have a European B license, you must follow the training course.

The A1 license also allows you to drive a 125cc whose power does not exceed 11 kW, or a 3-wheeler with a maximum power of 15 kW.

You can drive a 125cc motorcycle without any restrictions if you have an A2 or A license.

What identity documents are accepted to be able to drive a motorcycle in France?

A driver's license is sufficient in itself, as it is an official identity document issued by the French State. It can be used to justify one's identity provided that the identity photograph is similar.

I have a foreign license, can I drive a motorcycle?

For European nationals, from one of the following states: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Cyprus, Croatia, Denmark, Denmark, Spain, Cyprus, Croatia, Denmark, Denmark, Spain, Croatia, Denmark, Denmark, Denmark, Netherlands, Poland, Portugal, Netherlands, Poland, Portugal, Netherlands, Poland, Portugal, Denmark, Denmark, Denmark, Denmark, Denmark, Denmark, Denmark, Spain, Spain, Portugal, Denmark, Denmark, Denmark, Denmark, Denmark, Denmark, Denmark, Denmark, Denmark, Denmark, Denmark, Poland, Portugal, Netherlands, Poland, Portugal, Denmark, Denmark, Denmark, Denmark, Denmark, Denmark, Poland, Portugal, Denmark, Denmark, Denmark, Denmark, Denmark

You can present one of the following documents to prove your identity when applying for a driver's license:

  • Valid national identity card
  • Valid passport
  • Driver's license issued by an EU country in accordance with the European Union format

You are not a European national

Two scenarios are available to you. Depending on whether you are in France for a short stay, or whether you want to settle permanently in the country.

    If you are in France for a short stay (e.g. tourism):

You will need to present all of the following documents:

  • Valid passport
  • A valid license, written in French or accompanied by an official translation, or an international driving license (except for the British license)
  • You are moving to France and you want to drive with your foreign license:

A driving license issued by a non-European country (with the exception of a British license issued before 2021) is valid for 1 year from the acquisition of normal residence in France. Exchanging for a French license is mandatory to be able to drive longer.

What license do I need to drive a medium-power or large-capacity motorcycle?

To drive a motorcycle with a power not exceeding 35 kW (or 47.5 hp), you must have an A2 license.

To drive a large engine motorcycle, you need to have obtained an A license.

A license allows you to drive the following vehicles:

  • Motorcycle, with or without a sidecar, regardless of its power
  • 3 wheels with a power greater than 15 kW

Important: you must be 28 years old to be able to rent one of our large engine motorcycles!

Payment

What is a bank imprint, and how does it appear on my statement or banking application?

A bank imprint, also called a bond, is a pre-authorization that is put in place in order to temporarily set aside a certain amount from your bank account.

The payment will appear on your statement as such, but is not debited, and will be returned to you in full at no charge at the end of the rental.

The process is secure all along, our banking organization providing services is BNP Paribas.

What is the amount of the bank imprint and why is there one?

The amount of the deposit varies according to the model of the motorcycle you have chosen.

It is from:

  • €500 for the Piaggio Liberty 125
  • €750 for the Royal Enfield Meteor, the Royal Enfield Himalayan and the Yamaha XSR 125
  • €1000 for the Royal Enfield Interceptor
  • €1,250 for the Royal Enfield Super Meteor
  • €1,500 for the Yamaha Tenere 700, Moto Guzzi V9, Moto Guzzi V7 and Honda NX500
  • €1,750 for the Guzzi V85 TT, the Honda Transalp 2025, the Honda CB750 Hornet,
  • €2,000 for the Moto Guzzi V85 Travel Edition,
  • €2,500 for the Moto Guzzi Mandello V100, the BMW F900GS, the Honda Africa Twin

This allows us at Good Motors Agency to ensure your solvency in the event that it is necessary to deduct this amount in whole or in part, to cover expenses related to abnormal or abusive use of the vehicle, and contrary to the rental contract sent to you.

Can you give me an invoice for the rental?

We can, and will be happy to do so if you ask us, do not hesitate to contact us on this subject on contact@goodmotors.agency !

How does the online payment system work? Is it secure enough?

We work with Stripe to make the rental payment.

Used by millions of businesses around the world, Stripe is an e-commerce payment infrastructure that has been audited by a PCI-certified auditor and benefits from Level 1 PCI Service Provider certification (this is the most stringent certification level in the payments industry).

We have no access and do not keep your bank details. Only the proof of payment is attached to your rental file, and allows us to ensure that the payment has been made.

Equipments

Am I covered by insurance during my rental?

You are! For more information go to our dedicated page for more information: https://goodmotors.agency/assurance/

What helmets and gloves are available for rent?

We offer a range of helmets and gloves adapted to all sizes.

Our helmets offered for rent are from the NOX brand and are all CE 22.05 approved. With a point of 1250g (+/-50g), they will adapt perfectly to your head and will provide you with the comfort you need for safe driving. The chin strap is closed with a double D, ensuring optimal support in all circumstances. The visor is treated anti-UV and anti-scratch, ensuring optimum visibility.

Our gloves are CE 13594-2015 CE approved EXKLUSIV gloves, made of mid-season leather that is resistant to abrasion and tears. They have a protective shell on the knuckles, and leather reinforcement on the palm and fingers.

When and how do I pick up the equipment I rented?

Once the rental payment has been made, as well as the deposit bank imprint made, we will send you all the necessary instructions to go to the car park where the motorcycle is located on D-Day. Next to your motorcycle will be a wardrobe containing equipment and helmets/gloves of various sizes. You will then only have to pick up the equipment in the locker that was assigned to you (the code will be provided to you) and retrieve all the rented equipment.

Where is the bike and how do I unlock it?

Our motorcycles are located in car parks located near train stations and airports, in more than 12 cities in France.

On D-Day you will receive all the information you need to get to where our motorbikes are parked. You can then identify yours using the license plate number.

In the explanatory email, you will also find the code for the key box. You will also find the lock key, as well as a badge to leave the car park (depending on the cities concerned). Be sure to keep the keys and the badge!

If you had chosen additional equipment, it will be in a locker next to the motorcycle. All you have to do is take stock of the situation, install and put on your equipment, switch on the ignition and off you go!

I don't have motorcycle equipment, is it possible to rent one?

Of course! We offer a varied choice of equipment for rent, ranging from helmets and gloves, to side bags, to side bags with more capacity, to top cases, to side cases and top cases to be installed on the motorcycle, to carry all the equipment you need.

Straps to hang your travel bag and a phone holder are included in the cost of renting the motorcycle.

Is it possible to take the motorcycle at an agency and return it elsewhere?

No problem! We offer this possibility through our OneWay offer.

To do this, please let us know your wish to drop off the motorcycle elsewhere than at its place of origin, as soon as you first contact us. You must return it to one of our agencies in France.

We will then send you a quote adapted to your request.

How is the inventory going to recover the motorcycle?

30 minutes before the start of your rental, you will receive an email from us with a link. You will have to go to this link with your smartphone and follow the steps indicated on the page.

You will have to follow the instructions and take the photos one by one, which will be uploaded to our server by themselves.

You will finally have to click on “validate the inventory” so that all the information is automatically transferred to us. It's good for us!

During

The motorcycle does not start/does not drive anymore, what should I do?

First of all keep your cool, and contact us as soon as possible, by phone or by email via vroom@goodmotors.agency. Sometimes minor issues can be resolved directly over the phone.

Good Motors Agency is responsible for maintaining the motorcycles made available. If a failure is proven during normal use of the motorcycle, it is therefore our responsibility, so you will not have to fix anything.

In the event that the failure is not related to abnormal use of the motorcycle, you can interrupt the rental contract and be reimbursed based on the unused rental time.

I lost the keychain/motorcycle badge, what should I do?

In the event that you lose the keys, you must first contact us as soon as possible. We will proceed with the production of a new key, the cost of which will be invoiced to you when the motorcycle is returned. We will then look for a solution to bring you a spare machine, or a new set of keys, depending on your location.

if you have lost the parking badge, we will have to charge you a fee of 50€ for creating a new badge, so remember to store it in a secure place!

I had an accident, what should I do?

At Good Motors Agency, your safety is our top priority. Although we do not like to think of this possibility, we must inform you about the practices and rules to follow if this happens to you, or to your fellow travelers.

In the event of an accident, first of all, try not to panic, then:

— Protect yourself and your environment

If you are clearly not injured and in no apparent pain, try moving the motorcycle to the side of the road away from the traffic lane. Only do it if you can and safely!

— Prevent or get notified immediately

In case of injury, alert the emergency services and dial the emergency number 112 from a mobile phone. Then follow the instructions. You can also call 15 for the SAMU or 17 for the police and the national gendarmerie.

Once you are safe and emergency services are on the way, contact us by phone via the emergency call button indicated in your customer area.

Try to let us know where this happened, the time, and any other information you think is useful. We will contact our Partner Assistance in order to send you a tow truck as soon as possible and put you in contact with it.

— Have the accident recorded

Ask potential witnesses to provide their testimonies. Note their identity or license plate if you can. Take photos of the scene of the accident, as well as the environment around you.

If possible, draw up a report. If you cannot do it we will take care of these steps later.

Then wait for our Partner Assistance to intervene and come and lift the vehicle if it is no longer in driving condition. You will be taken to the nearest garage, or the one we are used to working with.

Depending on the situation, we will assess the best solution for you. An on-call is in place on this subject so that you can contact us at any time.

I'm exhausted, who should I contact?

In case of a flat tire, please let us know as soon as possible, and do not try to continue driving the motorcycle! Call us or send us an email via contact@goodmotors.agency.

The cost of replacing a flat tire is borne by the tenant. In the event that both tires need to be changed, Good Motors Agency will cover half of the cost of repairing the second tire, with the first always remaining the responsibility of the tenant.

However, in the event that the puncture is due to an abnormal wear and tear of the tire, all costs will be borne by Good Motors Agency.

Is it possible to go abroad and ride a motorcycle?

The answer is yes! However, be sure to comply with the local regulations in force. Our motorcycles are insured to circulate throughout the European Economic Area, the principalities of Andorra and Monaco, Liechtenstein, the Vatican States and San Marino.

After

I have driven more than expected on my mileage pass, is that serious?

No, but we will then have to charge you an additional charge per kilometer traveled, depending on the model of the motorcycle. Remember to carefully adjust your mileage package. To leave with peace of mind, opt for our unlimited mileage package.

If you are planning a (very) long walk over several days, do not hesitate to let us know!

I have lost or damaged equipment

If this ever happens to you, please contact us by email at contact@goodmotors.agency as soon as possible, giving us your name and surname, and the date on which you took the motorcycle.

In the event of loss of the equipment, helmet or glove for example, you will be charged the purchase price of the equipment in question. We will send you a link showing you the amount to be paid.

In the event that the equipment is damaged, an inventory will be made and we will get back to you on this subject on a case-by-case basis.

It is important to let us know as soon as you are aware of the loss or damage to your equipment. If we notice that an item is missing or damaged after the motorcycle has been returned, we reserve the right to charge a penalty of €90 (in addition to the price of the equipment in question).

I think I took a flash/I was flashed, what will happen?

If this happens to you, we ask you to let us know when returning the bike. You will be responsible for the amount of the reduced ticket, but also for a service fee worth €30.

Do I have to clean the vehicle before returning it?

In fact, we ask you to return the vehicle in the same condition in which you found it, clean! We recommend that you keep all receipts as proof.

Before returning your motorcycle, you will receive an email giving you the addresses of gas stations with a kärscher in the area. The list is of course not exhaustive, and we recommend that you search on your smartphone for the most relevant place to wash the vehicle.

Our recommendation: if you wash your motorcycle in a car wash, we ask you to keep the nozzle about 1 meter from the motorcycle, as the pressure caused by the washing nozzles can sometimes cause a hose to come off, hindering the operation of the engine. You don't want to be stuck in a car wash just before returning the bike!

Good Motors Agency reserves the right to charge you €50 in the event that the motorcycle is abnormally dirty outside, for travel and cleaning expenses.

We pay particular attention to the cleanliness of our motorcycles. Thinking about making a motorcycle clean is a gesture for the next rider, and so on!

Do I have to fill up with gas before returning the bike to you?

Yes, we ask you in fact to return the motorcycle with a full tank of gas, as when you picked it up.

You will need to send us a photo of the gas station receipt with the amount and date shown, as well as the full fuel gauge.

If you have forgotten this step, we will be forced to charge you an amount of €50 for the intervention costs and the refueling to be carried out.

Important: our motorcycles all work with SP98, do not put diesel in the tank!

How is the inventory going when the bike is back?

You will receive an email from us a few hours before the end of your rental with a link. You will have to go to this link with your smartphone and follow the steps indicated on the page.

You will have to follow the instructions and take the photos one by one, as you did when you took the motorcycle.

You will finally have to enter the license plate number, then click on “validate the inventory” so that all the information is automatically transferred to us. It's over!

Make sure that all items are tidy, just as you found them when you got on your motorcycle. Penalties apply if the inventory is carried out incorrectly (you will find the amount of these penalties on our dedicated page)

If the network coverage does not allow you in some car parks to send us the photos, please take them natively on your smartphone and send them to us by email at contact@goodmotors.agency

Insurances

What license do you need to drive a 125cc motorcycle? Copy

You can drive a light motorcycle with a B license if you meet the following 2 conditions:

  • You have had a B license for at least 2 years
  • You have completed a 7-hour practical training

To note:

  • If you completed the 3-hour practical training before 2011, you do not need to do the training again.
  • if you obtained your French B license (with A1 equivalent) before March 1980, you are exempt from following the training
  • However, if you have a European B license, you must follow the training course.

The A1 license also allows you to drive a 125cc whose power does not exceed 11 kW, or a 3-wheeler with a maximum power of 15 kW.

You can drive a 125cc motorcycle without any restrictions if you have an A2 or A license.

Routes

What license do you need to drive a 125cc motorcycle? Copy 2

You can drive a light motorcycle with a B license if you meet the following 2 conditions:

  • You have had a B license for at least 2 years
  • You have completed a 7-hour practical training

To note:

  • If you completed the 3-hour practical training before 2011, you do not need to do the training again.
  • if you obtained your French B license (with A1 equivalent) before March 1980, you are exempt from following the training
  • However, if you have a European B license, you must follow the training course.

The A1 license also allows you to drive a 125cc whose power does not exceed 11 kW, or a 3-wheeler with a maximum power of 15 kW.

You can drive a 125cc motorcycle without any restrictions if you have an A2 or A license.

Customer reviews

What license do you need to drive a 125cc motorcycle? Copy 3

You can drive a light motorcycle with a B license if you meet the following 2 conditions:

  • You have had a B license for at least 2 years
  • You have completed a 7-hour practical training

To note:

  • If you completed the 3-hour practical training before 2011, you do not need to do the training again.
  • if you obtained your French B license (with A1 equivalent) before March 1980, you are exempt from following the training
  • However, if you have a European B license, you must follow the training course.

The A1 license also allows you to drive a 125cc whose power does not exceed 11 kW, or a 3-wheeler with a maximum power of 15 kW.

You can drive a 125cc motorcycle without any restrictions if you have an A2 or A license.